Nest Doorbell (Battery) not working and unable to do factory reset

[SKG1]

Hi, 

I have the Nest doorbell battery (latest gen). It lost WiFi connection now, and after trying other ways, I tried to factory reset by following the below instructions [WITH RESULTS IN PARANTHESES]. 

1. Insert and hold the pin (you can use an unfolded paperclip or a thumbtack):
   • At 10 seconds, the status light will blink yellow four times, and you'll hear a countdown tone. [IT DOES NOT BLINK YELLOW. INSTEAD I SEE A STEADY WHITE LIGHT]
   • At 12 seconds, the status light will be steady, solid yellow while the doorbell starts the factory reset, and you'll hear a confirmation tone. [AFTER SOME 20 SECS, THE STEADY GREEN LIGHT APPEARS, AND THEN IT MAKES A RING SOUND AFTER ANOTHER 10 SECS]
2. Release the button. Your doorbell will restore to its factory settings. [NO ITS NOT RESETTING]

Could you please help? 

[Lance_L]

Hey SKG1,

Thanks for reaching out to the Community and for sharing all the steps you’ve tried to fix this issue. Don’t worry; help’s here.

Since the steps didn’t work on your end, I need additional information from you that would be best shared privately. I’m sharing a link to a form for you to fill out so we can look into this further. This form is only meant for you to use, so let me know once you’re done.

Best,

Lance

[SKG1]

Hi Lance: I uploaded the form. 

[Lance_L]

Hello SKG1,

We got your form — thanks for filling it out. Our team will reach out to you via email to further assist you.

Regards,

Lance

[Lance_L]

Hey SKG1,

Our support team has reached out to you via email. You may continue the conversation on that channel.

Cheers,

Lance