Nest Doorbell (Battery) won't finish setup

[lschueler26]

I have been trying to reconnect my Nest Doorbell (Battery) to my Google Home app unsuccessfully. I had this doorbell linked perviously at a different house and just tried to set it up again at our new house. I can get all the way through connecting to wifi and the screen that says finishing up and then it says "something went wrong" with this message "Try connecting again. If that doesn't work, try rebooting your device or turning your phone's airplane mode on and off before trying again 18.1" I have gone through numerous troubleshooting attempts. Reset the doorbell, turned my phone on and off airplane mode, restarted my phone, closed the Google Home app and restarted it, reset my router, disconnected our wifi extender, etc. I've tried everything. I also tried setting up our new Nest Cam which worked perfectly. I also have a Google Home and Google speaker connected already. So I am at a loss to why the doorbell won't connect.

[Tako2sday]

Having the same issue with a brand new wired 2nd Gen nest doorbell. Tried different networks and restarted several times but it keeps failing. 

[Rusell]

Hi there,

Thank you for posting in the community. I understand that you're unable to add the camera in the app for an error message something went wrong. I'm happy to help you! 

To help me find the best solution, I'll need to ask you a few questions:

• What’s the color of the LED status light?
• Did you remove the Nest Doorbell battery from the previous account?  
• How far is the device from the router?
• Can you connect to the internet with other devices?
• Are there any other devices that experience issues with the Wi-Fi?

Keep me posted ,

Best regards,

Rusell. 

[lschueler26]

The LED status light blinks blue as it's trying to finish the setup after connecting to the wifi. It blinks a bit faster while it's doing this before it gives the error message. It blinks yellow and chimes when the set-up fails. 
I did remove this Nest Doorbell from my account and then tried to reconnect it. 
Originally I was in the other room away from the router, but I moved into the same room and had the doorbell like 3ft away and it still doesn't work. 
I can connect other devices to the wifi no problem. I have three other google nest devices currently connected. 
No other devices experience issues with our wifi.

[Rusell]

Hi there,

Thank you for your response. I appreciated the information provided therefore i'd like to share with you some troubleshooting below:

• Make sure Bluetooth is on. Turn Bluetooth off, then back on to refresh the connection.
• Put the mobile device on airplane mode, then turn on Bluetooth and Wi-Fi.
• Restart the phone or tablet.
• Reset the joining device to default.
• Restart the modem and router.
• Try a different mobile device.

Let me know how it goes.

Best regards,

Rusell.

[lschueler26]

I've already tried all of these things and that didn't work. I literally connected a new nest device (nest camera) in the middle of trying all these things for the nest doorbell. It's confusing that all these settings would need to be changed for one device over the other. 

[Rusell]

Hi, Iscgueler26,

Thank you for posting in the community. I apologize that you're still getting the same inconvenience.

Therefore i'd like to share to you additional troubleshooting below:

• Restart Nest Doorbell Battery
  • Take a look at this article: Restart or factory reset Nest camera or doorbell - Google Nest Help.
• Add the Nest Doorbell battery with a hotspot
  • Note: use a second phone to set up the hotspot.
• create a test home structure
  • I hope this article is useful to you: Organize your homes and devices in the Google Home app - Google Nest Help.

Let me know how it goes.

Best regards,

Rusell. 

[Ljwowww]

Same issue. I’ve tried 15 times. Factory reset then get thru the connection to wifi. Finishing up goes a few minutes then ‘something went wrong”

[Rusell]

Hi Iscgueler26,

Thank you for the update. To move forward, i need to get some relevant details about your concern and then we can do the next step.

Here the questions: 

• Do you have the latest update for your iOS or Android system? 
• Do you have the last update for the Google Home App?
• What kind of mobile phone and model do you have? 

Keep me posted.

Best regards, 

Rusell. 

[Ljwowww]

I figured it out. I went into my at&t smart home app>devices . The doorbell was connected but paused. I unpaused it and voila. The setup completed. 

[Rusell]

Hi Iscgueler26,

Thanks for your response. I'm glad to hear that your Nest Doorbell battery has been connected successfully.

If you have any further questions, please don’t hesitate to reply to this post. I'll be happy to assist you further!

Best regards,

Rusell.