Nest Doorbell Battery won’t mount after charging

[Fender627]

I have had my nest battery doorbell for over a year now,  and it will no longer mount after the latest charge. The mechanism on the back of the doorbell no longer pushes in and is locked in place.

It seems to be a common issue throughout the community. Support will not replace my doorbell since it’s out of warranty. Are there any other options? It does seem to be a deficiency in the device.

It’s unfortunate the warranty is not longer, especially for a known deficiency. I cannot justify purchasing a replacement every year, and I would be concerned about the same malfunction. 

Any feedback would be appreciated. 

[MplsCustomer]

@Fender627 

It seems to be a poor design. A few customers in this forum have tried applying a little WD-40 to the latch mechanism, being careful not to get it in the doorbell.

[Fender627]

Thank you for the tip. I will try that. 

[Jenelyn_O]

Hi there,

Thanks for reaching out. I just want to check if you were able to try the suggestion provided by MplsCustomer. Please let us know how it goes.

I appreciate your help, @MplsCustomer.

Best,

Jenelyn

[Jenelyn_O]

Hi Fender627,

Checking if you still need help. Please let me know, as I'll be willing to assist you further. 

Thanks,

Jenelyn

[Jenelyn_O]

Hey there,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.

Regards,

Jenelyn

[Fender627]

Hello- Unfortunately, this did not resolve the issue. The mechanism on the back is still locked in place and I cannot remount the doorbell.

[zoeuvre]

Hi folks,

@Fender627, don't give up on us yet. We'd like to further check on this. Could you fill out this form and let me know once you're done? 

I appreciate your help here, @MplsCustomer and Jenelyn. 

Best,

Zoe

[Fender627]

Hi Zoe- I just submitted the form.

Thank you

[Alex_S]

Hello Fender627,
 

We got your form — thanks for filling it out. Our team will reach out to you via email anytime soon. Please continue the conversation there as this thread will be locked soon.

Warmly, 
Alex