Stolen camera - deactivated?

[Brennihelvete]

Yesterday someone stole a camera for the second time (not the same, have 7) and theyre all mounted with «anti theft cable». 

I cant access all the videos/events from last night, says «This video not avail now, come back later.» (its been 15 hours so doubt «come back later» will help anything)…? 

Ill file a report and request a replacement. 

But what I really want to know what happens after Google recieve the report. Do they deactivate the camera so it cant be used by the thieves? If not; why?

[David_K]

If I'm not mistaken, Google don't have a process to do that unfortunately. It could also cause issues for legitimate users who happen to have account related issues. To be clear, it's not a privacy or security issue as the thieves will need to factory reset the camera (for cameras setup in the Home app) or wait until the video history has expired (for cameras setup in the Nest app) to be able to pair it to a new account.

Camera is connected to another account - Google Nest Help

[Brennihelvete]

Thats kinda f up… 

If Google dont deactivate/ban the stolen cameras serial or something, Google actually supports and encourages thieves to steal cameras without any consequenses! The police will close the case within days; as they did two days after I filed the last report. 🤬

[David_K]

We're just speculating here but that might not have a way to do that. If you're in correspondence with Nest support, maybe it's something you can ask them?

[Brennihelvete · Accepted solution]

Is there a better solution to really theft proof the cameras? I bought the Wasserstein-stuff but thats clearly not anti-theft… Like a cage of steel or something (ex the ones protecting the fire sensors in school gyms) would be great to mount around the camera making it more harder than just ripping/cutting the cable in one try…

[David_K]

For sure, I can definitely see lots of camera antitheft cages on Amazon and Ebay, just not sure how that might affect the performance of the camera features.

[EmersonB]

Hi everyone,

@Brennihelvete, thanks for reaching out here in the Community and we appreciate you sharing here your thoughts and ideas. We're sorry to hear about what happened to your Nest Camera. While we don't have the means to remotely deactivate your Nest Camera, the thieves won't be able to use it or access your events history. The reason why is because they need you to remove it from your account. If your Nest Camera is still present in your app and they tried to reset it to the factory default they won't be able to set it up or link to their own account. Let us know if you have more questions in mind.

I appreciate the help, davidking.

Regards, 

Emerson

[EmersonB]

Hello Brennihelvete,

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.
 
Thanks, 
Emerson

[EmersonB]

Hey Brennihelvete,

Just one final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, we would be happy to keep it open. If there's more we can do, just let us know.
 
Best, 
Emerson