10-05-2022 05:21 AM
Doorbell (battery) that was also hardwired went offline randomly one day. Could not resolve so decided to remove and readd the device. Took it off the mount to plug into charging port and reset… it won’t charge. Tried reset button. Tried multiple chargers. It simply will not power on if it’s hard wired or utilizing the charging port. Device appears completely dead out of no where.
10-05-2022 05:45 AM
Yikes, that is not good. I'm sorry to hear about that @JLCormack - it sounds like you've tried everything under the sun. Is there any chance it's still under warranty?
10-05-2022 05:47 AM
I tried the warranty form online and it won’t submit says error. Any advice? It’s certainly around 1 year old. Has been in a weather proof case too.
10-05-2022 05:49 AM
Oh man, it sounds like the warranty might be up. The limited warranty from Google is 1 year 😞 Sorry to be the bearer of bad news but if it's past that, you might need to buy a new one. Sorry I can't offer any other troubleshooting tips.
10-05-2022 08:13 AM
There are ongoing complaints in this forum about the warranty page not working.
You could try contacting Google Nest Support to see whether they'll replace it, starting with this link:
10-10-2022 09:02 AM
Hi there,
Oh no! I'm sorry to hear that. Let's check this further — could you fill out this form and let us know once you're done?
I appreciate the help, MrVacca and MplsCustomer.
Thanks,
Archie
10-13-2022 03:23 PM
Hello JLCormack,
We haven't received your form — we're you able to fill it out?
Thanks for the help here, MrVacca, MplsCustomer, and Archie.
Thanks,
Jennifer
10-16-2022 08:01 PM
Hey everyone,
I'm checking in to see if you are able to fill out the form. If not, please do so, so we can assist you further with your concern.
Thanks for the help here, MrVacca, MplsCustomer, Archie and Jennifer.
Best,
JT
10-19-2022 08:10 PM
Hi there,
Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
Best regards,
JT