Nest Doorbell (Battery) wont chime inside on google hub

[gcamma]

Hi

I have just set up Nest Doorbell (Battery) along with Nest Hub.

The doorbell chimes outside but no sound comes through to the hub

It is connected to the hub as I can see the video and I can even speak to the person but it doesnt tell me/notify me when someone rings the doorbell.

I have troubleshooted the following:

1. Both devices at located at the same location on Google Home

2. They are both on the same wifi network

3. Doorbell visitor announcements are on

4. Software is updated on both

What else can I do to make the doorbell chime on the Hub inside so we know someone is at the door?

Thanks

[Eliasdestin]

I have the same problem 😕 

[EmptyNester · Accepted solution]

Hello,  I'm an end user like you. It has been working fine for me for a long time.  I have the Nest HELLO doorbell and Google Hub 2.   The only thing I can think to try is cycle the power on both the doorbell (I know it is a pain to remove it and disconnect the wire for about 60 seconds) and the hub as well. 

Otherwise you can open a support ticket and fill in the information and you will be able to connect by phone with an actual Google Tech person...

https://support.google.com/googlenest/gethelp

[Gman_93]

I think you failed to fully read the question. This user has a battery powered doorbell, it is not on a hardwire. I am also having the same problem. 

[MaxBrands]

Same problem here, did you get it to work?

[GoranGoran]

Same problem here, live video does come up on the hub when doorbell button is pressed - but no sound whatsoever! C'mon Google!

[EmptyNester]

Hmmmmm, maybe this?   go into the Google Home app and select the HUB device.  Click the GEAR in the upper right corner and then click on NOTIFICATIONS & DIGITAL WELLBEING.  Make sure that DO NOT DISTURB is NOT turned on.