11-25-2022 08:30 PM
I purchased a new Nest Doorbell (battery) and have been unable to get it to finish set up with out a "something went wrong error." I have tried every suggestion in other posts and nothing has worked. I returned one to Home Depot and purchased another and still having the same issues. I call ATT fiber support and we set up a 2.4 wifi channel but still not go. ATT says the camera is connecting but I need to somehow change the DNS setting on the nest doorbell.
I have Nest Guard and the Nest thermostat both working but at my wits end and ready to switch over to Ring if I cant get this working.
11-30-2022 10:58 AM
Hi there,
Sorry to hear you're experiencing this, as I can imagine it has been an inconvenience. I would love to look into this further for you. Did you recently upgrade your internet router? If your previous Nest or Google devices are connected to the Wi-Fi, it may be that they are connected to a different channel, or maybe a different connection entirely. If they are trying to sync with your other connections, that could be why you're running into this issue. You can try to remove your other devices, add this new one in, and then add the others back, but I know that is a process. Please let me know how it goes.
Best regards,
Brad
12-03-2022 02:32 PM
Hi folks,
@tikigonzo how's it going with your Nest doorbell? We would appreciate it if you could share with us the information that Brad is asking above. Let us know if you have more questions in mind.
I appreciate the help, Brad.
Regards,
Emerson
12-03-2022 11:22 PM
Same problem here. Getting to create Nest network and then it fails. Been going for 2 weeks now.
12-04-2022 03:33 PM
Hey folks,
I’m sorry for the trouble here. Let’s sort this out — a few questions: how far is your doorbell from the router? What's the make and model of your phone? Also, are there other devices connected to the same Wi-Fi where the camera is connected to?
Give these steps a try:
Let me know how it goes.
I appreciate the help, Brad and Emerson.
Thanks,
JT
12-07-2022 11:34 AM
Hey, thanks for the support.
Unfortunately it newer gets to the point where it even try connecting to the device. And there for it must be something other then the device.
12-07-2022 01:04 PM
Hi Blaabjerg88,
Thanks for getting back to us. I know this is unusual and I'm sorry to hear about your troubles connecting your Nest doorbell to the app. To confirm, are you reconnecting your Nest doorbell to your Google Home app or is this your first time adding the device?
Try these additional steps:
Keep us posted.
Thanks for lending a hand, JT.
Regards,
Emerson
12-07-2022 01:27 PM
Hey,
It's the first time, and i have no other Nest products.
Same issue with, Samsung S21, iphone 12 and OnePlus 9.
Different wifi networks 2,4ghz and 5.
Did factory reset 3 time's now to be 100%.
Can the RF module be defekt?
12-07-2022 01:35 PM
Hey Blaabjerg88,
Thanks for trying — we'd be happy to take a look into this for you. Please fill out this form with all the needed information. Let me know once you’re done.
Thanks,
Emerson
12-13-2022 12:43 PM
Hi Blaabjerg88,
I wanted to follow up and see if you were able to fill out the form? Let me know if you have additional questions.
Regards,
Emerson
12-16-2022 12:46 PM
Hello Blaabjerg88,
Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.
Best,
Emerson