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Wireless Doorbell Cam will not lock in place

WTS
Community Member

Can't get the wireless doorbell to lock in place. The small button near top doesn't pop out to lock assembly in place. Any suggestions?

1 Recommended Answer

MplsCustomer
Bronze
Bronze

@WTS

Contact Google Nest Support (https://support.google.com/googlenest/gethelp). Other customers in this forum have reported problems with the mounting mechanism on the new battery doorbells and have gotten replacements.

View Recommended Answer in original post

5 REPLIES 5

MplsCustomer
Bronze
Bronze

@WTS

Contact Google Nest Support (https://support.google.com/googlenest/gethelp). Other customers in this forum have reported problems with the mounting mechanism on the new battery doorbells and have gotten replacements.

WTS
Community Member

Thanks.....ironically as I fill out the forms it links me back to here!. 🙂

Brad
Community Specialist
Community Specialist

Hey there,

Sorry to hear you're experiencing this, I can imagine this has been stressful for you. If you're seeking a replacement, please fill out this form. However, we do not offer replacements for parts. If your device is no longer under warranty, we cannot offer a replacement, We're sorry for the inconvenience. 

Best regards,
Brad

Ebedia
Community Specialist
Community Specialist

Hi everyone,

 

@WTS I wanted to follow up and see if you were able to fill out the form? Let me know if you have additional questions.

I appreciate the help, MplsCustomer and Brad.

 

Regards,
Emerson

Ebedia
Community Specialist
Community Specialist

Hello WTS,

 

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

 

Best,
Emerson