Wireless Doorbell Cam will not lock in place

[WTS]

Can't get the wireless doorbell to lock in place. The small button near top doesn't pop out to lock assembly in place. Any suggestions?

[MplsCustomer · Accepted solution]

@WTS

Contact Google Nest Support (https://support.google.com/googlenest/gethelp). Other customers in this forum have reported problems with the mounting mechanism on the new battery doorbells and have gotten replacements.

[WTS]

Thanks.....ironically as I fill out the forms it links me back to here!. 🙂

[Brad]

Hey there,

Sorry to hear you're experiencing this, I can imagine this has been stressful for you. If you're seeking a replacement, please fill out this form. However, we do not offer replacements for parts. If your device is no longer under warranty, we cannot offer a replacement, We're sorry for the inconvenience. 

Best regards,
Brad

[EmersonB]

Hi everyone,

@WTS I wanted to follow up and see if you were able to fill out the form? Let me know if you have additional questions.

I appreciate the help, MplsCustomer and Brad.

Regards,
Emerson

[EmersonB]

Hello WTS,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

Best,
Emerson