I purchased a new Nest Doorbell (battery) and have been unable to get it to finish set up with out a "something went wrong error." I have tried every suggestion in other posts and nothing has worked. I returned one to Home Depot and purchased another and still having the same issues. I call ATT fiber support and we set up a 2.4 wifi channel but still not go. ATT says the camera is connecting but I need to somehow change the DNS setting on the nest doorbell. I have Nest Guard and the Nest thermostat both working but at my wits end and ready to switch over to Ring if I cant get this working.
Sorry to hear you're experiencing this, as I can imagine it has been an inconvenience. I would love to look into this further for you. Did you recently upgrade your internet router? If your previous Nest or Google devices are connected to the Wi-Fi, it may be that they are connected to a different channel, or maybe a different connection entirely. If they are trying to sync with your other connections, that could be why you're running into this issue. You can try to remove your other devices, add this new one in, and then add the others back, but I know that is a process. Please let me know how it goes.
@tikigonzo how's it going with your Nest doorbell? We would appreciate it if you could share with us the information that Brad is asking above. Let us know if you have more questions in mind.
I’m sorry for the trouble here. Let’s sort this out — a few questions: how far is your doorbell from the router? What's the make and model of your phone? Also, are there other devices connected to the same Wi-Fi where the camera is connected to?
Give these steps a try:
Close all the apps running in the background of your phone, reopen the Google Home app then try pairing your camera again.
Bring your phone closer to the camera within 10 to 12 inches during pairing setup.
Restart your router or modem, unplug it from the power outlet, wait for 1 to 2 minutes then plug it back in.
Factory reset your camera, when the light pulses blue it means it’s ready to be paired to your Google Home app. Try the pairing setup again.
Thanks for getting back to us. I know this is unusual and I'm sorry to hear about your troubles connecting your Nest doorbell to the app. To confirm, are you reconnecting your Nest doorbell to your Google Home app or is this your first time adding the device?
Try these additional steps:
Try using a different mobile device for the set up.
Create a hotspot and connect your mobile phone and your Nest doorbell there.
Follow the link above to properly reset your Nest doorbell to the factory default.
Thanks for trying — we'd be happy to take a look into this for you. Please fill out this form with all the needed information. Let me know once you’re done.
Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.
