Nest Doorbell Peeling - Terrible Customer Service wouldn't happen with Amazon

[maxijude]

Hello, I have a couple year old Nest doorbell camera (wired) and the plastic on the front is chipping around the outside.  I spoke with the chat support guy called John, who couldn't even get my name right!!  He said there was nothing they could do as it was out of warranty.  At what point does a consistent equipment failure like this become recall territory.  These doorbells should last for many many many years or are you selling inferior products as part of your brand now! This wouldn't happen with Amazon, customer service with them is a whole different experience. I think I'm going to wean my self of Nest products!!!!!

[Cpr9999]

agree.

I have not heard anything on my case.

I purchased several products of theirs along with subscription service.  If I don’t hear anything it will be time to change.

[Brad · Accepted solution]

Hey there,

Thank you for your patience. If you are seeking a replacement, please first fill out this form so we can collect some important information from you. Once the form is submitted, you will have your case number. Please be aware that this thread will be locked. 

Best Regards,

Brad.

[aatienza]

Hey folks,

Thanks for visiting the Community. 

Since this thread hasn't had activity in a while, we're going to close it to keep content fresh. Feel free to submit another post, and provide as many details as possible so that others can lend a hand.

Thanks,

Archie