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Nest Doorbell Scratch

Community Member

I’m trying to get my nest doorbell fixed. We somehow got a scratch in the middle of the lens. Where or how do we go about getting the lens fixed?


Community Specialist
Community Specialist

Hey there,

Sorry to hear you're experiencing this, I can imagine this has been stressful for you. Please fill out this form, and a higher tier of support will reach out to you with next steps. As a side note; we unfortunately do not offer replacements for parts. If your device is no longer under warranty, we aren't able to offer a replacement, We're sorry for the inconvenience. 

Best regards,

Community Specialist
Community Specialist

Hi everyone,


@Bekah we got your form — thanks for filling it out. Our team will reach out to you via email to further assist you. If you have any questions or concerns, feel free to create a new thread as I will be locking this thread after 24 hours.


I appreciate you help, Brad.