Nest Doorbell (battery) won't install through app

[barisax17]

This seems to be a common problem. While trying to set-up the doorbell, I try to plug in the doorbell and only get a white light, never blue. I have done the factor reset several times, this does not help. I've tried switching wifi streams, still nothing. I've tried different IOS devices. Nothing. What can I do?

[Brad]

Hi there, 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I definitely understand how frustrating your situation must be, and I wanted to make sure that your concern was acknowledged. Do you still need help with this issue? I know that there's been a delay in response since you posted.

Best Regards, 

Brad.

[barisax17]

Yes, I still need help.

[Brad]

@barisax17

The white status light means that it is still starting up.  How long are you waiting for the device to start up? Are you seeing anything in the app when you are trying to add it to your account?

Best regards,

Brad.

[SteveT1]

Hey folks,

Appreciate the help @Brad. I'm dropping by to ensure if everything is covered here. Feel free to let us know if you still need help.

Best,
Steve

[Brad]

Hi there,

Just checking in to see if you still need assistance with this issue.  We'll leave this topic open for another 24 hrs in case there are any follow up questions or comments. Please let me know if you need further assistance. 

Best regards,

Brad