Nest Doorbell has never engaged the chime properly.

[housegd]

I have had my Nest Doorbell for sometime.  I have never been able to get it to engage the chime properly.  I have called nest Support 6-8 times and they have been worthless.  I also have the Nest Thermostat.  The thermostat and the camera on the doorbell have always worked properly.  I have changed the chime and the transformer.  I have restarted and reset my doorbell.  I have changed to a different chime connector.  I have been told to turn my Quiet Time off.  Not sure if I ever turned it off and the support person had no idea how to turn it off. I have turned on the electronic chime and set the duration so that the chime will chime.  Then 20 minutes later it takes 4 doorbell pushes to engage the chime. When I turn the electronic chime off, the doorbell will make the ring outside, but does not engage the inside chime.  i paid too much for this to just pitch it and I am convinced that Google Nest could care less.

Any help from the community would be appreciated.

Thank you.

[MplsCustomer]

@housegd 

Is your transformer more than the minimum required?

https://support.google.com/googlenest/answer/9247132?hl=en

I can't tell which doorbell you have, but is the chime connector wired correctly?

Wiring diagrams for 2nd Gen Google Nest Doorbell:
https://support.google.com/googlenest/answer/12153643?hl=en

Wiring diagram for Nest Hello:
https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Video-doorbell-wiring/m-p/117681

[housegd]

I purchased a new transformer, but my older one was actually putting out slightly more volts 17-18 when tested in attic and at the doorbell.  I believe I have the Nest hello 2nd generation, because it came with the chime connectors.  And it is wired according to the diagram.  Thanks for your input...

[janthadeus]

Hi folks,

Thanks for your help here, @MplsCustomer.

@housegd, I’m sorry for the trouble with your indoor chime, but we appreciate your efforts here. Let’s turn off your quiet time first, then let me know if that helps.
 

Here’s how: 

1. Open the Nest app .
2. On the home screen, select your doorbell.
3. Tap Quiet Time .
4. Select how long you want the indoor chime and visitor announcements to be off for.
5. Tap Start.

Thanks,

JT

[housegd]

Sorry, but no help..  Thanks for your suggestion.

[Brad]

@housegd 

If those troubleshooting steps didn't quite work for you, lets have you reach out to support by filling out this form, and they'll reach out to you soon. 

Best regards,

Brad

[EmersonB]

Hello everyone,

@housegd, I wanted to follow up and see if you were able to fill out the form? Let me know if you have additional questions.

I appreciate the help, Brad, MplsCustomer and JT.
   
Best,
Emerson

[EmersonB]

Hello housegd,

We haven't received your form — were you able to fill it out?

Thanks,
Emerson

[EmersonB]

Hello housegd,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, we would be happy to keep it open. If there's more we can do, just let us know.

Regards,
Emerson 

[housegd]

Nest sent me a new doorbell and now everything works fine.  Thanks for all your help..

gary

[janthadeus]

Hey housegd,

Happy to hear that! We appreciate the gesture. It looks like we can consider this one complete, so I will be locking this in 24 hours if we won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks for the help here, Brad and Emerson.

Cheers,

JT