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Cameras and Doorbells

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Public Preview updates: Expanded support for Nest Doorbell (1st gen) and garage ... Read more

New updates to Google Home for camera users: new AI image detection, requested f... Read more

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Troubleshoot setup: Google Nest camera or doorbell

Here are some steps I recommend to resolve issues during the setup of Google Nest cameras or doorbells.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set ...

David_K by • Diamond Product Expert
  • 13593 Views
  • 0 replies
  • 5 kudos

Horrible Customer Service!!

Love how they respond quickly on the community board, but NEVER follow through on the case numbers once their created. 9/17/21 a case was created, 6-7910000031959, still to this date no one has responded to me with anything !! I work in retail, and I...

MMil by • Community Member
  • 229 Views
  • 0 replies
  • 0 kudos

Resolved! New Outdoor nest cam (battery) went offline

The device worked perfectly for around a month and went dark just yesterday. I have tested the wifi and other devices are fine. My other cameras also are functioning properly. Is this a known issue with this device/service? I have it installed in an ...

akimhobo by • Community Member
  • 1365 Views
  • 3 replies
  • 1 kudos

Nest hello doorbell front plate delamination

Noticed today that that front of my doorbell looks like it's coming apart and I'm fairly certain mine is out or warranty. A quick search reveals this is a common issue. My doorbell is under a covered entryway and protected from direct sunlight and mo...

cf204 by • Community Member
  • 973 Views
  • 3 replies
  • 0 kudos

Nest Cam Outdoor - unable to add camera after WiFi outage

My wifi went down last week, I didn’t realise so when I got a notification that the camera was offline, I deleted the camera from my Nest app as I though it needed a reset.Since then I have been unable to add the camera back to my Nest app. I have un...

Andypip14 by • Community Member
  • 1448 Views
  • 4 replies
  • 0 kudos

Video/picture history

If I subscribe for cloud service today, can I view past video/pictures from my nest door bell prior to subscribing? If so, how far back can I go?

Zzzjt by • Community Member
  • 779 Views
  • 2 replies
  • 0 kudos

Nest replacement

I have to say I have been very skeptical about transferring my nest cameras to google. After reading the feedback I’m happy I have not done that. After the failure of one of my HQ cameras, I’m now looking for a recommendation for a replacement camera...

HQ Outdoor camera stopped working.

I read a few strings but I didn’t find a next step after an unsuccessful factory reset. I transferred the camera to another camera power source and tried the factory reset again. Nothing. No lights at all.Is there a viable next step? I hate to toss a...

Connecting Cameras to Separate Wifi Network

We have the Google WiFi mesh system but it can not reach the front of our house for the Nest Outdoor camera no matter how we configure the mesh points. My idea is to buy a separate Google WiFi router, put it near the front window and have it wired in...

Google nest doorbell

We have google nest doorbell on my wife’s phone and her account.Can it be extended to my phone

Dud by • Community Member
  • 910 Views
  • 3 replies
  • 0 kudos
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