Replacement wall plate for Nest Hello

[LianneT]

One of the tabs on the wall plate for the wired doorbell broke during installation and the doorbell will now not stay in place. 

Would prefer not to have to use an aftermarket one given that it was purchased a week ago. It also seems that most of the third party products require the wall plate to mount. 

Will purchase if needed, however would very much prefer the OEM wall plate. 

[Brad]

Hi there,

I am terribly sorry to hear about your Nest Camera issue! I can imagine it’s been quite frustrating being without a working device. I would love to look into this further for you.

We will be reaching out to your email on file to collect some information from you. Please respond as soon as you can, so we can get the process started. Please let me know if you need any further assistance!

Best Regards,

Brad.

[LianneT]

@Brad  Have not received an email at this point. Is this process getting started?

[LianneT]

@Brad  - should I still be expecting someone to reach out? Is there a number I can call?

[Brad]

Hey All,

I just wanted to point out that the email will not come from me. There are also delays at this time for replacements, so please bare with us during this delay. No ETA of when we will be able to get to the inquiry. Thanks.

Best Regards,

Brad.

[LianneT]

Thank you. I will be watching for your email.

[kamilok1965]

I also need the wall plate for Nest Hello, could something be done @Brad? 🙏