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Need help with setup? Troubleshoot common Nest camera or doorbell problems
Here are some steps I recommend to resolve issues during the setup of Google Nest cameras or doorbells.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set ...
All video history is deleted at the end of the day!
All video history is deleted on its own at the end of the day in my Nest cam with floodlight, and Nest doorbell cam (battery). It used to keep videos up to 3 hrs before. I do not have Nest aware subscription.
Doorbell Charging
I have had my doorbell camera for over a year.. every couple months I unmount and place to charge. Today, however, it started to charge and stopped totally at around 31%. It refuses to charge with the google provided cable or any other cable. What ca...
Nest doorbell - longer video
I signed up for Nest Aware so my doorbell video can be longer than 3 hours however it is still only showing 3 hours of video. Not sure where to go from here?
Camera History gone
I woke up this morning to discover that my Nest Cam (Battery) event history has completely gone. I received an email over night telling me my Nest Aware trial has 14 days left still, but my history for the last 14 days has gone.This along with the gl...
Wired Nest Camera Battery Low
My outdoor nest camera is hard wired through the garage and the battery is showing low. I changed the setting so it does not get triggered as much, however, will it recharge on its own by doing this?
Drop Cam Replacement Was Returned by Mistake
I received the replacement but I mistakenly returned it thinking it needed to be hard wired vs. being on wifi (since it was saying I needed to connect it to my computer to connect it to the network and I was also having problems connecting the camera...
Nest Hub Max gaps in event history
Is anyone else having issues of gaps in event history? I see large gaps saying no events detected when I know for a fact that I have been walking by my hub max numerous times. I checked the wifi settings and it has a strong signal to it, so that is n...
Resolved! Dropcam & dropcam pro
Will the Dropcam HD be unsupported on April2 2024. The notice says drop cam and drop cam pro will not be supported.
Stuck in Enhanced Zoom
I accidentally enabled enhanced zoom and now it's stuck. There is no minus option at the bottom left of the camera's live feed to disable withing the Nest app or the Home app. That appears to be where you shut it off based on prior complaints but I d...
Frayed power cord
I noticed the other day that the power cord on my indoor nest cam has started to fray. It’s been in the same spot since I brought it and never moves. Wires are visible which has made me think it is unsafe so I’ve had to unplug it. The warrantee ended...
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