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Nest Doorbell is wired but displaying battery level?

Bonesone4
Community Member

Hello - I just recently moved into a new home and installed a Google Nest doorbell. I wired it and everything was working perfectly fine. While getting familiar with some of the settings, it displayed the "infinity" symbol letting me know it was wired and constantly charged.  I decided I wanted to install the 20 degree wedge that came with it. So I took it all apart, put in the wedge, and put it all back together. However, when I tried snapping the device onto the bracket, I pulled down a bit too hard and actually pulled the 2 prongs out from the back of the doorbell, and also from the existing wiring / black wire adapter that came with it. Now, one of the prongs was bent and I noticed some of the exposed copper wiring from my existing doorbell had ripped away. There was still plenty of copper wiring exposed to re-attach so that's what I did. I eventually got it all back up and running....BUT, now it is displaying battery levels and not giving me that "infinity symbol." What have I done??? Is it no longer wired? could I have damaged the little black prong wire adapter that came with it? The doorbell seems to be working perfectly fine, doing what it's suppose to do. It just doesn't register as if it's wired. Extremely frustrated by my big dopey hands at this point. Thoughts? Suggestions??? Help. Thanks in advance

1 Recommended Answer

Bonesone4
Community Member

This has been resolved thank you

View Recommended Answer in original post

5 REPLIES 5

FoxCam1
Community Member

Hi, even with a power supply, heavy use of the recording time and alerts will drain the battery faster than the charge can keep up. I'd suggest charging by USB to above 75% (any more than this is a waste as it will not charge more than this on the wire when installed) and then trying to wire again, if you see the infinity sign, then all good.... just reduce the amount of alerts and recordings etc.

GarrettDS
Community Specialist
Community Specialist

Hi there, 

 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be, but I wanted to make sure that your issue was addressed.

  • Do you still need help with this issue? I know that there's been a delay in response since you posted.
  • What other troubleshooting steps have you done thus far?

Please let me know if you need further assistance. 

Best Regards, 

Garrett DS

Brad
Community Specialist
Community Specialist

Hi there,

 

Just checking in to see if you still need assistance with this issue. If so, please let me know and I would love to look into this further for you!

 

Best Regards,

Brad.

Bonesone4
Community Member

This has been resolved thank you

Brad
Community Specialist
Community Specialist

Hey Folks.

 

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

 

Best Regards,

Brad.