10-27-2021 05:18 AM
About a week ago my doorbell went offline and it hasn’t been working since. I’ve checked the terminals on the doorbell and it’s getting 19v from the transformer. I plugged it into a USB port and the status light went on. I reconnected it to the transformer and the status light goes on but no blue ring. I’ve factory reset and still get the same result. The transformer was brand new when I installed the doorbell less than a year ago. Any suggestions on what to try next? Thank you
Answered! Go to the Recommended Answer.
11-15-2021 01:51 PM
Thank you for the replies. I ended up submitting my doorbell for a warranty claim and received the replacement. I was able to wire it up and have it working within minutes so I’m pretty sure something broke on my doorbell. Thank you again
11-10-2021 03:38 PM
Hi there,
I apologize for my late response and thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be, but I wanted to make sure that your issue was addressed.
Please let me know if you need further assistance.
Best Regards,
Brad.
11-15-2021 01:49 PM
Hi there,
Just checking in to see if you still need assistance with this issue. If so, please let me know and I would love to look into this further for you!
Best Regards,
Brad.
11-15-2021 01:51 PM
Thank you for the replies. I ended up submitting my doorbell for a warranty claim and received the replacement. I was able to wire it up and have it working within minutes so I’m pretty sure something broke on my doorbell. Thank you again
11-17-2021 12:14 PM
Hey Folks.
I am very glad to hear that you were able to get a replacement for it! As this issue is resolved, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.
Best Regards,
Brad.