Nest Doorbell is working properly as such but no events are recorded

[BramDenUijl]

Hi here, I installed last weekend the Nest Doorbell (battery Gen 2)-version by connecting to the 8V previous doorbell-wires.
The installation-process was really easy, the delivered documentation was great. 
The doorbell-functionality is working properly.
The thing which is not working is the events recording.  I believe I did all the steps in the setup to enable it, even defined a zone. But no events are being recorded.
I enabled the Google Aware capability. The Google Nest Cam which I installed as well is doing the recording of events perfectly fine.

What is the issue with my Doorbell that events are not being recorded?

Thanks a lot.

[MplsCustomer]

@BramDenUijl 

Is your battery doorbell in the same Google Nest "home/structure" as your Nest Aware subscription and your Google Nest camera?

[BramDenUijl]

Yes, it is. One Aware subscription for both camera’s. 
One observation is that the cam is always on (green light) and the doorbell is off (no green light). So potential is that the issue cause. 

[MplsCustomer]

@BramDenUijl 

The battery doorbell always runs off of the battery, even when it is wired, and the doorbell's battery is usually in "Idle" mode because of that, and the status light is off when "Your doorbell is idle and not detecting activity, streaming video or recording video." (https://support.google.com/googlenest/answer/9268073?hl=en#zippy=%2Cgoogle-nest-doorbell-battery)

There are many posts in this forum about the battery doorbell and the battery camera being slow to wake up from "Idle" mode and detect and record events. We have a Google Nest Camera (Battery) plugged in with the optional power cable, but if we unplug it and walk in front of it, it does not detect that event.

Have you tried walking in front of the doorbell to test what your doorbell's camera is detecting as an event, and how soon it detects the event?

[janthadeus]

Hey there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

Thanks for the help here, MplsCustomer and Brad.

Regards,

JT

[Brad]

@BramDenUijl

I hope you were able to see @MplsCustomer's response, please let me know if you need further assistance.

Best regards,

Brad

[janthadeus]

Hi there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Best,

JT

[Brad]

Hi there, 

Sorry to hear you're experiencing this, I'm happy to assist you further. Did you add the new device to the correct home/structure that the rest of your devices are connected too? Is it the same account you used for your Nest Aware subscription? If you are not yet subscribed, here is a great link on how nest aware works and how to subscribe. In addition, here is a link on how to manage your subscription. 

Best regards,

Brad