Nest Doorbell keeps going offline

[rebvan]

Nest cam keeps going off line after power failure yesterday. I have uninstaller and reinstalled a couple of times but keeps dropping out.  Never had a single issue before wifi went out

[sicsacol]

Hi @rebvan,

Thanks for reaching out to the community. I understand that your Nest Doorbell keeps going offline after a power outage, and even after you've uninstalled and reinstalled the device, it keeps dropping out. I know how concerning this must be since you didn't have issues like this before. I appreciate your efforts in troubleshooting and the information you've shared. Don't worry, let's work together to get this resolved. To better assist you, I have some questions for you:

• What type of Nest Doorbell do you have? Please visit the following article to check your device model: Technical specs for Google Nest cameras and doorbells.
• When your Nest Doorbell goes offline, what's the status light? Please refer to the following article to understand the meaning of the lights: Nest camera and doorbell lights and sounds.
• Are you getting any error messages in the Google Home app?
• How far is your Nest Doorbell from your router?
• Are there devices or appliances (such as baby monitors, microwaves, cordless phones, etc.) near your Nest Doorbell that could cause wireless interference?
• What Wi-Fi frequency band do you try to connect to (2.4 GHz or 5 GHz)?

Any additional details you can provide will be helpful.

Cheers,
Jonathan