Nest Doorbell loses connection when sun hits it

[ratoren]

Finally figured it out - every day around the same time (about 4:30pm, depending on the time of year), my Nest Wired Doorbell loses connection for about 1.5 hours. Which just happens to be the time that the sun hits it. Kind of annoying, and I'm surprised that Google never figured this out before selling it. My Ring doorbell never had this problem; maybe I shouldn't have replaced it???

Has anyone else had this problem, and if so, is there any way to fix this? Or is this a problem with all Nest Doorbells?

Thanks,

[Ashepherdson]

Never heard of this before, when you say it turns off when the sun hits it, are you getting a ton of sun during that hour and a half?   What's the temperature there when it happens ? Is it year round or only in the summer going offline ?  Wondering if it's overheating which is why I'm asking .

[ratoren]

This is Southern California, so not too hot - maybe in the 70s to 80s. The sun hits the side of the doorbell, which is beige, so I don’t think it’s getting too hot, and it doesn’t feel hot to the touch. This has been going on since I installed it, maybe since March.

[mejiacruz]

Hi @Ashepherdson,

Thanks for providing support to @ratoren. I know you're in the best position to help.

@ratoren, thanks for sharing this ongoing issue with your Nest doorbell. I'm concerned about the fact that specifically during these specific hours your doorbell is going offline or losing connection. Based on what you've shared, the best option for now is to follow up with our Nest specialists. They have specialized tools to delve deeper into your specific situation.

Please fill out this form and let me know once you've completed it. Keep in mind that the form needs to be filled out completely to provide you with better support.

Best regards, 

Josh

[ratoren]

I've completed and submitted the form. Thanks for all the help on this. 

[mejiacruz]

Hi @ratoren,

Thanks for letting me know. I just confirmed that we have received your information. One of our specialists will contact you within the next 24-48 hours. If there is any delay, please let me know so I can gladly follow up and ensure this inconvenience is resolved as soon as possible.

Regards,

Josh

[ratoren]

Hi - just following-up on this. Its been four days, and I haven't heard anything back yet. 

Thanks, 

Sam

[pereztzum]

Dear Sam,

Thank you for your follow-up. We apologize for the delay in responding to your inquiry.

We are currently reviewing your case and will be in touch with you shortly to provide an update.

Thank you for your patience and understanding.

Sincerely,
Brandon.