Nest Doorbell mounting latch button broken

[Mystafox]

To everyone thinking about purchasing this doorbell.  Got mine last Christmas, have probably had to unmount it to charge, maybe 7 times throughout the year, and now the latch button that locks it onto the mounting plate is stuck in the pushed in position.  Some quick research and seems this is a common problem, however, my warranty expired on the 26th so, now I have a paperweight Doorbell.  Customer service pretty much confirmed, nothing we can do.  lol.  Might be worth it to buy the wired option instead so you don't have to dismount to charge.  Pretty disappointed today.

[janthadeus]

Hi Mystafox,
 

Oh no! I’m sorry to hear that. Let’s check this out — could you fill out this form and let me know once you’re done?

Looking forward to your response.

Thanks,

JT

[jjdd867]

Yes, this is the same thing that has happened to me. 

[janthadeus]

Hey jjdd867,

I'm sorry to hear about your experience. Please also fill out the form I shared above so we can further assist you.

Thanks,

JT

[Brad]

@jjdd867

Just checking in to see if you have had the chance to fill out the form. Please let us know if you have any further questions or concerns. We'll leave this thread open for a little longer for follow-up questions and concerns. 

Best regards, 

Brad

[Mystafox]

Hey Brad, I have filled out the form, yes.

[janthadeus]

Hi there,

We haven't received your form. You can fill out the form here. Let us know once you're done.

Thanks for chiming in, Brad.

Regards,

JT

[janthadeus]

Hey there,

We haven't received your form. Were you able to fill it out? Do you still need help?

Best,

JT

[Jimmy_J]

what a hunk of junk.  another post talked about the doorbell falling off the mount entirely and breaking the lens.  i wish i never purchased this trash.

[janthadeus]

Hello there,

I'm checking back in to see if you are able to fill out the form. If not, please do so, so we can assist you further with your concern.
 

Best regards,

JT

[Mystafox]

I have filled out the form, twice now. 

[EmersonB]

Hi everyone,

@Mystafox we got your form — thanks for filling it out. Our team will reach out to you via email to further assist you. If you have any questions or concerns, feel free to create a new thread as I will be locking this thread after 24 hours.

I appreciate the help, JT and Brad.

Regards,
Emerson