05-14-2023 07:35 AM
Had the doorbell up and connected but then had to change our modem (with Bell). Now it won’t connect to wifi. Tried all of the suggestions and nothing works
05-14-2023 04:12 PM
Generally, it's not easy to update Wi-Fi settings on Google Nest's devices, which is why they recommend, when getting a new router/modem, to set the network name (SSID) and password to the same values used on your old router/modem. If you can't do that, then generally you need to do a factory reset on your doorbell.
This is Google Nest Help's page on connecting cameras and doorbells to a new Wi-Fi network:
https://support.google.com/googlenest/answer/9223711
05-17-2023 06:20 PM
Hi folks,
Thanks for the help here, MplsCustomer.
Pat7, I hope you've got the answer you're looking for. If you're still in need of assistance, please let us know, as we would be happy to answer any questions you may have.
Regards,
Juni
05-20-2023 06:23 PM
Hey there,
I wanted to follow up and see if you still need help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.
Best,
Dan
05-21-2023 06:25 PM
Hey there Pat7,
We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.
Cheers,
Dan