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Nest Doorbell stops recording every time it’s pressed!

SmoothHound
Community Member

New issue started. Everytime someone presses the doorbell it stops recording and starts up again a minute or so later. This defeats the point of having this doorbell. It also very slow at connecting to have a look outside. The router sits about 3 meters away from doorbell.  I try on my iPhone and on my laptop. Same thing. I’ve reset router , all sorts of stuff and won’t stop cutting out when someone presses it. 

All connections are clean. Any ideas? Seems lots of people have this issue but I can’t seem to find an actual fix. I’ll move to Ring if this isn’t sorted.

1 Recommended Answer

MplsCustomer
Bronze
Bronze

@SmoothHound 

If you have a 1st gen Google Nest Hello Doorbell that's more than a year or two old, the internal battery may be failing (yes, it has an internal battery), causing the doorbell to go offline for a minute or so whenever the doorbell button is pressed.

It's now happened to all 3 of our Nest Hello Doorbells. A workaround is to turn off the "Indoor chime" option; this keeps the doorbell from going offline. Then you can turn on "Visitor announcements" (https://support.google.com/googlenest/answer/7672451) to get announcements on your Nest Hub(s) or Nest Mini(s).  That's what we've done.

This long thread with over 1,000 replies has other customer reports on the same issue:

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Nest-Hello-Doorbell-cuts-out-when-butto...

A few customers have pried open their Nest Hello and replaced the internal battery with a third-party replacement:

https://www.ifixit.com/Guide/Nest+Hello+Battery+Replacement/131729

View Recommended Answer in original post

3 REPLIES 3

MplsCustomer
Bronze
Bronze

@SmoothHound 

If you have a 1st gen Google Nest Hello Doorbell that's more than a year or two old, the internal battery may be failing (yes, it has an internal battery), causing the doorbell to go offline for a minute or so whenever the doorbell button is pressed.

It's now happened to all 3 of our Nest Hello Doorbells. A workaround is to turn off the "Indoor chime" option; this keeps the doorbell from going offline. Then you can turn on "Visitor announcements" (https://support.google.com/googlenest/answer/7672451) to get announcements on your Nest Hub(s) or Nest Mini(s).  That's what we've done.

This long thread with over 1,000 replies has other customer reports on the same issue:

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Nest-Hello-Doorbell-cuts-out-when-butto...

A few customers have pried open their Nest Hello and replaced the internal battery with a third-party replacement:

https://www.ifixit.com/Guide/Nest+Hello+Battery+Replacement/131729

Ashepherdson
Platinum Product Expert
Platinum Product Expert

Mpis has answered perfectly , this is the way 🙂 

 

I have a 1st gen hello as well and turned off the indoor chime, I have enough Google devices in my home the chime didn't really add anyways, the random shutdowns disappeared upon doing this. 

EdmondB
Community Specialist
Community Specialist

Hey everyone,
 

@SmoothHound, i'd like to jump in here and check if you've seen MplsCustomer's response. Let us know if you need more help by replying to this thread.

Thanks for the help,@MplsCustomer.

Best,
Edmond