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Nest Doorbell warped

JML2014
Community Member

‎03-23-2022 06:10 AM

I posted in 2/2/22 and got a response from brad that I should fill out a form and will be assigned a case number. I did that and then he froze that conversation. However, I did not get a case number or response.  Please advise. 

My original message:

Hello, 

I have a WIRED nest doorbell that has been out for just about 1 year and it is peeling and cracking terribly.  It looks bad.  I do not live by the ocean and have no idea what is causing this.  I am quite upset and would like a refund or a replacement wired doorbell that does not crack.

Thanks,

Jen

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Brad
Community Specialist
Community Specialist

‎03-23-2022 08:24 AM

@JML2014

 

These forums are not the place for direct support. We do not process Replacements in these forums. This would be why I asked you to fill out the form, which creates a case for you and Support will reach out to you, or you are welcome to reach out to them first with that number. Either way, we do not process these requests in these Nest Community Forums. We lock the threads to keep them organized, and it is part of my duties. Please reach out to Support for further assistance. 

 

Best regards,

Brad.

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