Nest Doorbell warranty black hole

[discomac04]

I have now submitted 2 warranty claims for my nest doorbell that is still under warranty. But I never get a reply. "We'll be in touch if we need more info" - i'd like to think they'd want to know what my problem is at the very least before ignoring me

[Lance_L]

Hello discomac04,

Thanks for posting in our Community. I’m sorry you're having trouble with this. I’d like to dig deeper into this issue. Do you have the case ID from the warranty claim that was filed?

Keep me posted.

Best,

Lance

[discomac04]

Hi Lance. I never got a case ID or a reply. I did take evidence of me submitting the claim though, screenshots etc. 

[Lance_L]

Hi discomac04,

I’m sorry to hear that. No worries; I'd be happy to take a look into this for you. Please fill out this form with all the needed information, then let me know once you're done.

Regards,

Lance

[discomac04]

I have submitted Lance

[Lance_L]

Hey discomac04,

We got your form — thanks for filling it out. Our team will reach out to you via email to further assist you.

Best regards,

Lance

[discomac04]

Hi Lance. I still have not been contacted by warranty team

[Lance_L]

Hi discomac04,

I really apologize for the delayed response. I understand how frustrating it can be. I’ve sent a follow-up to the team working on your case. Hang tight; the team will let you know once we have more information to share.

Best,

Lance

[Lance_L]

Hello discomac04,

Our support team has sent you an email with the details for processing the replacement. Feel free to continue the discussion there if you have any further questions.

Regards,

Lance