Nest Doorbell wont reset, charge or work whatsoever

[CurtQ]

Camera went offline today at 33% battery remaining. Came home and the device was not working; no lights. Reset using pin in small hole under USB and the white light came on; steady with zero blinking. Tried to remount. No luck. Reset again and removed from Home. Tried to reinstall into Home with no luck. Whenever I put paper clip into hole the solid white light will disappear for 2 seconds and then turn on again.

Any ideas what to do next?

[lucasdibs]

The exact same thing has happened to my doorbell (battery). I tried following the factory reset instructions using the pin hole but I'm not seeing any yellow lights or sounds to indicate factory reset. 

[CurtQ]

When did it happen for you? Mine was today...wonder if there is a software issue etc if yours is recent too

[ssampos]

Exact same thing with me, happened today. I think it restarts at least partly, but still stays offline. Will not factory reset at all. Not a very great experience with an expensive piece of kit.

[Brad]

Hi there, 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I understand how frustrating your situation must be, and I would love to help however I can. Do you still need assistance?

Best Regards, 

Brad

[Zombiejhb]

What are you going to do to fix this Brad? 

[helsabot]

We cant wipe the doorbell, we cant restart the doorbell, and we cant connect the doorbell to wifi. We have $130 bricks. Definitely curious what the fix will be or if there even is one.

[MatiasSepulveda]

Yes still dies not work

I bought it on march

It turned off with 49% battery

It doesnt show any lights, even when  plugged

[CurtQ]

Yes we do.

[Brad]

Hey folks,

I will do my best to send this feedback forward, but no, I do not have a solution yet as I have not been provided with one. I am simply a Moderator over these forums. If you are seeking direct assistance, you are welcome to contact Support. Thank you for your patience.

Best regards,

Brad

[aatienza]

Hey folks,

Appreciate the help, Brad. I just wanted to follow up and see if you're still in need of help. Please let us know as we would be happy to answer any questions you may have. 

Thanks,

Archie

[aatienza]

Hey folks,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

Archie

[bsuida2007]

No one has helped any of us with answer.

[CurtQ]

Absolutely zero help so far. Why would you even consider locking this thread yet?

[aatienza]

Hey folks,

Sorry for the late response. When did it start happening? Have you tried using a different power cable and adapter to isolate the issue? Also, has it been exposed to direct sunlight? Keep us posted.

Thanks,

Archie

[MatiasSepulveda]

Hi Archie

This happened 3 weeks ago. Is the battery powered one, stoped working with 40% battery on the app, I tried to charged it for a complete day and nothing happened. Is not on direct sunlight  since I live in an apartment (even when is supposed to work outdoors.... I don get why that should be a problem). 

[Zombiejhb]

Brad?????????

[Zombiejhb]

I take your silence as disrespect Brad!!

[bsuida2007]

We are having the same issues as well. Not sure what happen.

[Zombiejhb]

same, mine happened two days ago

[helsabot]

same thing for me. i cant get it to connect anymore and am unable to factory reset like the other comments in this thread

[MatiasSepulveda]

Mine also stop working!

[MatiasSepulveda]

Do anyone know if there is a solution?

[karcre207]

Nest Doorbell wont reset, charge or work whatsoever either

My 3 month old doorbell went off-line today, had been working flawlessly. Now Will not power up. Absolutely nothing happens when I plug it into the charger.  Does not chime or light up so  factory reset doesn't work either.  It acts like  the battery is completely dead yet the app says it has 66% charge and cannot find the device.   

[Zombiejhb]

Google!!?? Brad!!!?? What are you doing to fix this