Nest Doorbell

[Orlycasas]

Hello,

My Nest Doorbell was working well for a few months. A few days ago it got disconnected (offline) by itself. Now it does not connect to the wifi anymore. It keeps telling me something went wrong. I have tried several times. I even factory-reset the device and as soon as I enter the wifi information, it loads for several minutes and it comes back with “something went wrong. I need help as I think the wifi mechanism is broken inside. I reset the modem etc and nothing. 
Thanks,

Orlando

[SteveT1]

Hi Orlando,

Sorry to hear about your experience with the Nest Doorbell. Let's get this sorted out.

A few questions — what type of Nest Doorbell do you have? Are you using the provided chime connector? What is the color of the LED lights on it?

Regards,

Steve

[SteveT1]

Hi there,

Jumping in to check if you saw my response. If you have other questions and concerns. Feel free to let me know.

Thanks,
Steve

[SteveT1]

Hi there,

Just checking in to see if you still need help with this.  We'll leave this topic open for another 24 hrs in case there are any follow up questions or comments. Please let me know if you need further assistance.

Best regards,

Steve