Nest Doorbell

[Sylaboy]

Not just streaming issues! 
I received a notification while away from home that the doorbell is offline. When I can home I tried restarting it (holding in a pin for 5 seconds) I turn the doorbell over to see the green light on, the white circle illuminated and the two red lights for nighttime footage on. Then nothing. 
The green light illuminates sometimes for maybe 30 seconds? As well as the white circle around the button. Then it all goes black and turns off. Pressing the doorbell button does nothing, twice it randomly light up and made the doorbell chime, then after 30 seconds or so turn off again. 
No lights turn on when charging (last I checked this morning it had 50% battery left) and I have no clue what to do next… it isn’t to hot or cold either… help? 

[Juni]

Hi Sylaboy,

Thanks for reaching out and for the details you've shared.  Try the factory reset. This erases all your personalized settings, deletes the entire video history, and restores the factory default settings. It won’t automatically reconnect to WI-Fi, and you’ll need to set it up again.

Check out this link for more information about it. 

Regards,

Juni

[Juni]

Hi there,

I just wanted to follow up if you were able to try the steps provided. Please let us know, as we would be happy to answer any questions you may have.
 

Thanks,

Juni

[Sylaboy1]

Hey Juni,

Thanks for your help, I tried the factory reset and had no luck. After looking into it more, I deleted the doorbell from the google home app to try and redownload it, but still no luck. The green light and white illuminated button kept coming on every 30-60 seconds (really whenever it wanted to) but proved to be nothing as I still couldn't connect it in the app. 

I ended up speaking to someone from google, after going through all the resets (reset, factory reset, factory reset on charge), and them having access to see my google home app, it was put down to the doorbell having problems itself. I went into the store the next day to swap it. 

[Juni]

Hello there,

Got it. I'll keep this thread open and let us know if you need help with the replacement. We are here for you.

Best,

Juni

[Jenelyn_O]

Hey Sylaboy1,

Chiming in — I'm glad that you were able to swap your Nest Doorbell. Please let us know if you still need help, as we'll be willing to assist you further.

I appreciate your help, Juni.

Cheers,

Jenelyn

[Juni]

Hello there,
 

Just checking in to make sure that you saw our responses. I'll be locking this thread if we don't hear back from you again in 24 hours. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.

Best,

Juni

[Sylaboy]

Thank you, I have seen all the responses 

[Juni]

Hi Sylaboy,

Understood.  I’m glad it’s resolved now. I’ll keep this thread open for one more day. If you need further help, let me know.

Regards,

Juni