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Nest Doorbell

chetk
Community Member

I had to replace my Nest doorbell/camera and the new doorbell doesn't seem to use the previous library of saved faces, does anyone have guidance here? I wonder if I'll have to delete the library, so it can begin collecting a new library of recognized faces.

1 REPLY 1

EmptyNester
Silver Product Expert
Silver Product Expert

Hello, wow,,,, great question.  I'm an enduser as well.  I have been reading this forum for a number of years and I don't think I have heard that question.   I'm thinking your best bet it to open a support ticket with the folks at Google and see what they say.  Here is the link (below).

That being said and having a good deal of experience I think your library of faces is gone and you may want to just start rebuilding it.

https://support.google.com/googlenest/gethelp