Nest Floodlight Camera Clicking and won't reset

[jimcav01]

I have used the camera for several months and all of a sudden it is no longer working.

It keeps clicking with the red lights as if it is going to night mode.. it won't stop!

I tried reseting it however it won't go to yellow and do a factory reset.. it goes to white then goes to green. I held it down for 5, 10, 12, 15, 30seconds and nothing works.

I tried to add it back as a new device and it says adding new device then connecting, then something went wrong..

Any ideas?

[Brad]

Hi there,

Sorry to hear you're experiencing this, as I can imagine it has been an inconvenience. I would love to look into this further for you. Have you made any changes to your Wi-Fi connection, or changed any router settings? This could definitely affect your camera's connectivity and functionality.

Best regards,
Brad

[Brad]

Hi there, 

Just checking in to see how the conversation is going. Please let us know if you have any further questions or concerns. We'll leave this thread open for a little longer for follow-up questions and concerns. 

Best regards, 

Brad

[EmersonB]

Hello folks,

@jimcav01 just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

Thanks for lending a hand, Brad.

Best,
Emerson