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2 new wired nest cams not showing up in my nest app or browser

Wekiva
Community Member

I've had 4 cameras forever and they're all visible on my iphone's nest app and when I log into my home nest on a computer browser. This evening I purchased two new wired nest cameras and set them up in my profile. When I open my Google home app I see all 6 but when I log into my nest app or on the computer browser I still only see my original 4. What am I missing?

6 REPLIES 6

Wekiva
Community Member

Good grief...now I'm reading about all the complaints. Shame on me for not doing research first. I thought these new cameras would be visible in the Nest app. The Home app is HORRIBLE. So am I correct in now finding that the new cameras can't be seen on the Nest app???

Brad
Community Specialist
Community Specialist

Hi there,

Thank you for your feedback on this, I fully understand the frustrations of not having your new Nest cams in the Nest app like you may be used too. However, you can now use the Google Home web app to view your cameras and doorbells.

The new Nest cameras and doorbell are exclusive to the home app because we wanted to create an integrated experience with your speakers and displays. A Nest Aware subscription applies to all of your cameras, speakers, and displays in the same home structure. Thank you for your continued patience, and support.

Best regards,

Brad

Brad
Community Specialist
Community Specialist

Hi there, 

 

Just checking in to see how the conversation is going. Please let us know if you have any further questions or concerns. We'll leave this thread open for a little longer for follow-up questions and concerns. 

 

Best regards, 

Brad

Ebedia
Community Specialist
Community Specialist

Hi everyone,

 

@Wekiva just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

 

I appreciate the help, MplsCustomer and Brad.

 

Regards,
Emerson

MplsCustomer
Bronze
Bronze

@Wekiva

Google Nest decided that the new Google Nest cameras and doorbells released starting later in 2021 would work ONLY in the Google Home app and NOT in the Google Nest app or on the home.nest.com website. We discovered this when we bought a Google Nest Camera (Battery) over a year ago, and have been using 2 apps ever since.

A few weeks ago, Google Nest released a "preview" version of a home.google.com website that livestreams both the old and new cameras; more functionality MAY be coming.

Ilmater
Community Member

I loved my old Nest Doorbell. Gen 1. Worked perfectly. The Home app is utter trash, designed to force us to use Google's smart home platform more. Typical Google: buy a company and make its products worse.