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Realistic lifetime of a camera?

chandwpl
Community Member

Hi, my indoor Nest IQ camera has stopped working - it just won't connect to my wifi.

After 2 hours on the phone to 3 Customer Agents, I am told it's out of warranty and hence not eligible for a replacement.

I bought the camera on 18-Dec-2018 for £260 (approx USD 330 at the time). It finally died last Wednesday.....it's not even been 4 years.

Shouldn't something costing £260 last more than 4 years?

3 REPLIES 3

Brad
Community Specialist
Community Specialist

Hey there,

Sorry to hear that support wasn't able to offer you a replacement. I am afraid it would be the same policy here in the forums. However, we’re always looking for ways to improve, and appreciate your feedback. You can send it at any time using your devices by saying, "Hey Google, send feedback," or by following the steps found here

Best regards,
Brad

Brad
Community Specialist
Community Specialist

Hi there, 

 

Just checking in to see how the conversation is going. Please let us know if you have any further questions or concerns. We'll leave this thread open for a little longer for follow-up questions and concerns. 

 

Best regards, 

Brad

Brad
Community Specialist
Community Specialist

Hi there,

Just checking in on this thread and the activity on it. We'll leave this topic open for another 24 hours in case there are any follow-up questions or comments.

Best regards,
Brad