11-15-2023 07:29 PM
We have a Nest Hello Doorbell, and do not have Nest Aware. When I look for video history within the 3-hour window of free playback, all I am able to see are single clips 5 seconds apart. Is a video playback option available without Nest Aware or are the clips all I am able to see without a subscription?
Answered! Go to the Recommended Answer.
11-16-2023 09:44 AM
You have to have a Nest Aware or Nest Aware Plus subscription in order to get any video history beyond the most recent 3 hours. We have a Nest Aware Plus subscription, and, like @EmptyNester , are glad we have it.
This Help topic lists what you get with each subscription on each device:
11-15-2023 07:34 PM
Just the clips. The 3 hours refers to any clips recorded in the last 3 hours. I have had the Nest Aware Plus subscription now for years and I love having the 24/7 recordings. For me it is worth the price.
11-16-2023 06:06 AM
Thank you! I was driving myself crazy trying to figure this out.
11-16-2023 09:44 AM
You have to have a Nest Aware or Nest Aware Plus subscription in order to get any video history beyond the most recent 3 hours. We have a Nest Aware Plus subscription, and, like @EmptyNester , are glad we have it.
This Help topic lists what you get with each subscription on each device: