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Nest Hello NC009 error

jweswarren
Community Member

Got a new in box Nest Hello doorbell.  I don't know what Gen it is, but can tell you what it looks like.   I feel like I followed instructions to the T, that came with it.  I can't get it to connect to my home network.  Tried at least 20 times.  Help please.  Below is what I tried.  I have ATT Fiber internet in Fort Worth.

 

  1. Disable WPS
  2. Enable WPA2 and WPA3
  3. Set up connection to both 5GHz and 2.4GHz, neither worked.  Doorbell is about 10" from modem.
  4. Factory reset doorbell.
  5. Tried to add it to two different google accounts, thought it may be something with my account.
  6. I have blue light, seems to be connected correctly and getting enough power.
  7. Restarted everything, Modem, App, Doorbell (disconnect/reconnect power)
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