New Nest Hello Wired Doorbell (purchased several years ago, finally opened and installed).
Sufficient voltage at the door, chime connector installed (doorbell works when touching wires together too). Install goes as planned, but when connected wires, only green blinking light at top of device.
Have tried resetting device with no success.
I can imagine this has been an inconvenience, and I would love to look into this further for you. If the green light is slowly flashing or pulsing, it means the camera is ready to be used. You should be able to go into the app and check to see if you see a live connection.
Do you have the proper power requirements met with your installation? The Nest Doorbell (wired) or Nest Hello, works with most low voltage doorbell wires that are 14 to 30 V AC as measured by a multimeter, or with a transformer labelled from 16 to 24 V AC, 10 VA or above. Does your setup match these requirements?
Thanks for getting back to us and for sharing with us your update. We'd be happy to take a look into this for you. Please fill out this form with all the needed information. Let me know once you’re done.
Thank you for filling out the form, you should hear from support soon in regard to your inquiry. We'll leave this thread open for a little longer while you wait for contact. Please let us know if you need further assistance, or have any further questions or concerns.
@erolfpleiss It's us again. I'm bumping up this thread to let you know that I've checked your case and found out that your replacement is in process. I read that you'll be receiving an email with your return shipping label. In case you have an update, you know where to find us.
I appreciate the help, Brad.
Thanks for getting back to us and we're glad that you're able to receive your replacement unit. We’ll consider this one complete so let us know if you have other questions or concerns as I will be locking this after 24 hours. Feel free to start a new thread and we'll be happy to help.