Nest Hello Wired Doorbell - Blinking Green Light

[erolfpleiss]

New Nest Hello Wired Doorbell (purchased several years ago, finally opened and installed).  

Sufficient voltage at the door, chime connector installed (doorbell works when touching wires together too).  Install goes as planned, but when connected wires, only green blinking light at top of device.  

Have tried resetting device with no success.

[Brad]

Hi there, 

I can imagine this has been an inconvenience, and I would love to look into this further for you. If the green light is slowly flashing or pulsing, it means the camera is ready to be used. You should be able to go into the app and check to see if you see a live connection.

Best regards, 
Brad

[erolfpleiss]

The green light is quickly flashing.  It has never connected to the app and cannot be found anywhere on Google Home or Nest apps.

[Brad]

@erolfpleiss

Do you have the proper power requirements met with your installation? The Nest Doorbell (wired) or Nest Hello, works with most low voltage doorbell wires that are 14 to 30 V AC as measured by a multimeter, or with a transformer labelled from 16 to 24 V AC, 10 VA or above. Does your setup match these requirements?

Best regards,

Brad

[erolfpleiss]

I recently upgraded my transformer to meet the specifications, and tested it for voltage at the door, at the transformer, and chime.

Everything seems to work, except the light is flashing green at the top, instead of a nice blue ring.  I've attempted the restarts and factory reset without success.

[Brad]

@erolfpleiss 

How far away is your camera from your Wi-Fi internet router? If your camera is far away, it may be experiencing intermittent connectivity concerns. 

Best regards,

Brad

[aatienza]

Hey there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 
 

I appreciate the help, Brad.

Thanks,

Archie

[erolfpleiss]

The doorbell continues to not work, continues to blink green, continues to not respond to restarts or factory resets, and does not even work as a doorbell only.  It is a blinking green light decoration.

[EmersonB]

Hi everyone,

@erolfpleiss thanks for getting back to us. To confirm, were you able to try charging it with its charging cord? While charging, try resetting it. Here's how.

Thanks for answering, Brad and Archie.

Best,
Emerson

[erolfpleiss]

The factory reset or restart does not work, while plugged in to the charging cord or not.  It just makes the blinking green light go off while I'm holding the buttons down, and then when I release, it starts blinking again.  It never enters into the reset lights or chime.

[EmersonB]

Hello erolfpleiss,

Thanks for getting back to us and for sharing with us your update. We'd be happy to take a look into this for you. Please fill out this form with all the needed information. Let me know once you’re done.

Best,

Emerson

[erolfpleiss]

Thank you, the form is completed.

[Brad]

@erolfpleiss 

Thank you for filling out the form, you should hear from support soon in regard to your inquiry. We'll leave this thread open for a little longer while you wait for contact. Please let us know if you need further assistance, or have any further questions or concerns.

Best regards,

Brad

[Brad]

Hi there,

As you have filled out the support form already, support will be reaching out to you if they haven't already. We'll leave this topic open for another 24 hours in case there are any follow-up questions or comments.

Best regards,
Brad

[erolfpleiss]

I have not yet heard back from the support team.  Please leave this thread open a while longer.

[Brad]

@erolfpleiss 

Support will be assisting you further, so we'll leave the thread open for a little longer while they reach out to you.

Best regards,

Brad

[Brad]

Hi there, 

Just checking in to see how the conversation is going. Wondering if you have heard back from support yet. Please let us know if you have any further questions or concerns. We'll leave this thread open for a little longer for follow-up questions and concerns. 

Best regards, 

Brad

[erolfpleiss]

Support has reached out with a request for a serial number, but I've yet to hear back thus far.  Thanks for the follow up, Brad.

[Brad]

@erolfpleiss 

I am relieved to hear that you have been in contact with support. I hope they are able to assist you in finding a solution.

Best regards,

Brad

[EmersonB]

Hello everyone,

@erolfpleiss It's us again. I'm bumping up this thread to let you know that I've checked your case and found out that your replacement is in process. I read that you'll be receiving an email with your return shipping label. In case you have an update, you know where to find us.

I appreciate the help, Brad.
 
Regards,
Emerson

[EmersonB]

Hi erolfpleiss,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, we would be happy to keep it open. If there's more we can do, just let us know.

Thanks,
Emerson

[erolfpleiss]

I think we're all set, I've got my unit in the mail for a replacement.

[EmersonB]

Hey erolfpleiss,

Thanks for getting back to us and we're glad that you're able to receive your replacement unit. We’ll consider this one complete so let us know if you have other questions or concerns as I will be locking this after 24 hours. Feel free to start a new thread and we'll be happy to help.

Regards,
Emerson