We installed the Nest Hello about a year ago, on an Google Home account. We no longer know which account it's connected to... and as such, cannot release ownership. We're trying to adopt it into our new Google Home account, but setup says the Nest Hello is attached to another account. PLEASE HELP! Now we have a useless brick doorbell.
The simplest thing to log onto the Google Home app with each of your Google Accounts in succession to see which of your Google Accounts includes your Nest Hello doorbell.
Otherwise, Google Nest does not have a process to transfer ownership without first doing a factory reset and removing the Nest Hello from the previous account:
@jackmckearn, I'm dropping by to ensure that everything is covered here. I hope that the information sheds some light on the issue. If you have other questions and concerns, feel free to let me know.
Thanks for lending a hand, JT.
Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
Thanks for chiming in, Emerson.