Nest IQ Cameras are crap

[Mgarretson]

I had 2 nest IQ outdoor cameras just stop working after a few years and the company's response after them draging out email after email after email asking me to take pictures and videos then to tell me sorry you just wasted $800plus. DONT BUY THEIR CAMERAS THEY ARE HORRIBLE........ BUY RING THEY LAST LONGER

[MplsCustomer]

@Mgarretson 

I'm sorry to hear yours failed. Our oldest Google Nest Outdoor Cameras are 46 months old and 44 months old and still running in Minnesota, USA weather. I don't know whether having them mounted under an overhang or a camera shade helps.

[EmersonB]

Hello everyone,

@Mgarretson thanks for reaching out here in the Community and for sharing with us your concern. This is not the experience we want you to have. We hope we can make it up to you in the future. Let us know if you have more questions in mind.

I appreciate the help, MplsCustomer.
 
Regards,
Emerson

[Mgarretson]

There will be no future with me and Google nest, I will be switching to another company, one that will stand behind their product. Not one that lies and says how sorry they are and they promise to learn from me wasting over 800 dollars. But you look in these feeds and all you see are quality issues and everyone gets the same lies. 

[Brad]

@Mgarretson

Thank you for sharing your experience with us. We’re always looking for ways to improve, and appreciate your feedback. You can send it at any time using your devices, following the steps found here. It is best to send it in the app as this information goes to our engineers and developers. 

Best regards,
Brad

[EmersonB]

Hi Mgarretson,

We wanted to follow up and see if you are still in need of any help. Please let us know if you are still having any concerns or questions from here, as we would be happy to take a closer look and assist you further. 

I appreciate the help, Brad.

Regards,

Emerson

[EmersonB]

Hey Mgarretson,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, we would be happy to keep it open. If there's more we can do, just let us know.
  
Thanks,
Emerson

[Mgarretson]

No just shut it down just like the quality of your product, wouldn't want to make it work too long. 

[EmersonB]

Hello Mgarretson,

We know where you're coming from and this is not the experience we want you to have. We hope we can make it up to you in the future. In case you have other questions or concerns, you know where to find us.

Regards,
Emerson

[aatienza]

Hi there,

Since this thread hasn't had activity in a while, we're going to close it to keep content fresh. Feel free to submit another post, and provide as many details as possible so that others can lend a hand.
 

I appreciate the help, Emerson and Brad.

Thanks,

Archie