Nest In-Door Camera No LIVE video

[jermany84]

I need to contact Google Nest Camera support I can not receive LIVE video from two of my Nest cameras.
If Google wanted the video platform so bad why don't they have any contact information to solve anyones problems?

[MplsCustomer]

@jermany84 

What happens if you try to view your cameras in the Google Nest app or Google Home app (I can't tell which cameras you have)? Can you view your cameras on the home.nest.com website (if you have older cameras) or on the beta/preview home.google.com website?

[Brad]

Hey there,

Thank you for bringing up the concern you're experiencing, I would love to look into this further for you. The first troubleshooting step that I'd recommend would be to restart your device. This process should keep all your settings, and reconnect it to the same Wi-Fi network. This is helpful if it ever freezes, has connection problems, or isn't working normally.

Best regards,
Brad

[Brad]

Hi there, 

Just checking in to see how the conversation is going. Please let us know if you have any further questions or concerns. We'll leave this thread open for a little longer for follow-up questions and concerns. 

Best regards, 

Brad

[Brad]

Hi there,

Just checking in on this thread and the activity on it. We'll leave this topic open for another 24 hours in case there are any follow-up questions or comments.

Best regards,
Brad