Nest Indoor IQ Cam - Blue Ring then Turns Off?

[Lexer25]

Greetings All,

Nest Indoor IQ camera has been working fine since 2018. Now after being unplugged and moved to a different room I get the following:

When I connect it to power it shows a blue ring for a few seconds and then turns off. I can't factory reset it since it won't stay powered on long enough to take the reset. I've tried a good brick from a Nest Outdoor IQ Camera that still works (also 2018) and I'm getting the same results.

I've also removed from my Nest account, recycled Bluetooth on phone and tired several different phones.

Thoughts???

[Lexer25]

Has our "lovely" overseer bricked these...

[MplsCustomer]

@Lexer25

You could try a restart of the camera, and if that does not work, a factory reset:

https://support.google.com/googlenest/answer/9252162?hl=en#zippy=

Sorry; I just noticed you cannot do a factory reset.

[Lexer25]

Correct... I can't factory reset, holding the reset does nothing.

[Brad]

Hey there,

Thank you for bringing up the concern you're experiencing, I would love to look into this further for you. The first troubleshooting step that I'd recommend would be to restart your device. This process should keep all your settings, and reconnect it to the same Wi-Fi network. This is helpful if it ever freezes, has connection problems, or isn't working normally.

Best regards,
Brad

[Lexer25]

When I connect it to power it shows a blue ring for a few seconds and then turns off. I can't factory reset it since it won't stay powered on long enough to take the reset. I've tried a good brick from a Nest Outdoor IQ Camera that still works (also 2018) and I'm getting the same results.

I've also removed from my Nest account, recycled Bluetooth on phone and tired several different phones.

[janthadeus]

Hey Lexer25,

We appreciate your efforts here. Let's check this out — could you fill out this form and let us know once you're done?

Thanks for the help, MplsCustomer, Brad and Archie.

Best,

JT

[floydy50]

Having the same problem... Also tried to reset with no luck

[Lexer25]

I think they have been bricked!

[aatienza]

Hey folks,

I'm sorry for the delay. Could you try moving the camera to a different wall outlet again or plug it back in to the same power outlet where it was working? If it still doesn't work, try using a different power cable and adapter to see if that helps. Keep us posted.

I appreciate the help, Brad.

Thanks,
Archie

[aatienza]

Hey there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 
 

Thanks,

Archie

[Lexer25]

I tried all your suggestions and some additional ones and I still have the same problem, camera powers up blue ring and then nothing.

[janthadeus]

Hi there,

Lexer25, we haven't received your form. Were you able to fill it out? Do you still need help?

floydy50, please also fill out the form I share above so we can further assist you.

Regards,

JT

[janthadeus]

Hey there,

Lexer25, we got the form you've submitted — thanks for filling that out. Please keep an eye on your email as someone from our team will reach out to you to assist you further.

floydy50, it's us again. We haven't received your form. Do you still need our help?
 

Thanks,

JT

[floydy50]

Just completed the form JT.

thanks for your help, standing by 

[Juni]

Hi floydy50,

We got your form — thanks for filling it out. Our team will reach out to you via email anytime soon. Please continue the conversation there as this thread will be locked after 24 hours.
 

Regards,

Juni