Thanks for posting here in the community. I'm sorry to hear your Nest doorbell doesn't lock into place. Help's here!
To better understand the situation, I'd like to ask a few questions:
What kind of Nest camera do you have?
Where and When did you get the device?
Do you mind sharing a picture of the Nest camera where it's stuck in the holder?
In the meantime, let's check a few things:
Make sure it's aligned correctly: Double-check that you're inserting the camera into the holder the right way. There might be a specific orientation for it to click into place.
Check for debris: Sometimes, dirt or debris can prevent a secure connection. Try gently cleaning the latching mechanism on both the camera and the holder.
Thanks for posting here in the community. I understand how frustrating it can be when your Nest Doorbell doesn't lock into place and isn't working as expected. Help's here!
My team would like to learn more about this behavior. When you get a chance, please fill out this form and let me know when you’re finished. We’ll have someone reach out to you via email from there.
We haven’t seen your form submission come through. Were you able to access it alright? Let us know if you’re running into trouble or still need our help!
