Nest Outdoor Camera Battery only lasts 2 weeks

[Robertjbunting]

I have asked Google for a replacement.  One Camera get 1-2 months, while another get 1-2 weeks on the same activity.  What now?

[EmersonB]

Hello Robertjbunting,

Thanks for reaching out here in the Community. We know where you're coming from and this is not the experience we want you to have. Could you tell us your case ID so that we can take a closer look into this? Looking forward to your response.

Regards,

Emerson

[EmersonB]

Hi Robertjbunting,

I'm dropping by to ensure that everything is covered here. How's it going with your Nest Camera? We would appreciate it if you could share the information I’m asking above. We'd be glad to hear from you.
 
Thanks,
Emerson

[EmersonB]

Hey Robertjbunting,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, we would be happy to keep it open. If there's more we can do, just let us know.

Best,
Emerson

[Robertjbunting]

Hello,

I have two battery cameras.  One lasts 4-6 weeks, the other 1-2 weeks.  Same area of monitoring.  I first contacted Google and a update was done and I was told that if there were more issues to contact google again for replacement.  When I did, i was told there was nothing that could be done.  the unit is less than 1 year old.  I would like to explore a warranty claim. 

[Robertjbunting]

Case 9-3354000033930

[Robertjbunting]

original case id 1-1210000033969

[EdmondB]

Hello Robertjbunting,

Thanks for the case ID and apologies for the reply. Have you checked the email that the last support sent? We need to do a factory reset on your Nest Camera Battery. Check out this link on how to do a factory reset on your Nest Cam Battery.

I look forward to your response.

Thanks,

Edmond

[Robertjbunting]

I have not received a response.  I have tried to reset several times.  I would like a new unit

[EdmondB]

Hey there,

We'd like to know more about this. Please fill out this form so we could investigate further.

Best,
Edmond

[Juni]

Hi there,

I wanted to follow up if you are still in need of any help. If so, please fill out the form above.
 

Thanks,

Juni

[Juni]

Hello Robertjbunting,

We got your form — thanks for filling it out. Our team will reach out to you via email anytime soon. Please continue the conversation there, as this thread will be locked after 24 hours.

Best,

Juni