Nest Outdoor Camera Lens Cover

[Cee]

The lens cover on one of our Nest Cam Outdoor fell off. Where can I get a replacement. The camera is no longer under warranty.

[Brad]

Hi there,

I am terribly sorry to hear about your Nest Camera issue! I can imagine it’s been quite frustrating being without a working device. We will need to look into this further in order to best assist you.

We will be reaching out to your email on file to collect some information from you. Please respond as soon as you can, so we can get the process started. 

Please let me know if you need any further assistance!

Best Regards,

Brad.

[Cee]

Hello, I did not get an email response to this query. Please advise.

[omeor258]

Did you receive a reply or email from that person saying they were going to reach out?

[Cee]

I did receive a standard request for additional information. I provided the info (serial number, etc.) and then nothing. Yesterday I received the exact same request for information. Clearly there is a gap in support responding.  Let me know if you find any other solutions.