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Nest Outdoor Camera - USB end replacement

Deathgazer
Community Member

I've had a hell of a time with my Google Nest Outdoor Camera's recently. I have 5, that are going on a little over 2 years old. For cameras that are advertised and supposedly outdoor rated, they don't seem to be holding up very well. The white coating that runs along the length of the cable is flaking off on almost every single camera. I had one camera completely die on me a few months ago during a good rain. The camera was installed upside down (purposely) so I believe some water might have dripped in through the cable area protruding out the "top" of the camera. I let that go.

Now, one of my other cameras has stopped powering on. After some troubleshooting, I've determined it to be the usb cable. Give it a jiggle/reseat it a few times and the camera powers back up, but not for very long. I tested with a different USB cable from one of my other cameras, and it fixed the issue, although just a temp fix because I still need that cable for that camera. 

 

I saw in this thread (https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Nest-Outdoor-Camera-USB-end-damaged/m-p...) that someone was able to successfully get his cable replaced after his usb end was damaged during renovations. Keep in mind mine wasn't damaged through any fault of my own, just wear and tear or hitting its shelf life, which it seems like these things have since they're all being replaced by the new Nest Battery Camera (which I already bought to replace one, and the Nest apps/browser aren't even compatible with the new camera... don't even get me started on that). Matter of fact the cable was rolled up and tucked away and zip-tied to the back of an electrical box so it wasn't even laying in the dirt or anything. Anyway, as it's been over the 2 year mark I'm aware it's out of warranty and I don't even expect to get one for free (even though these cameras are all starting to die on me..) so I'd gladly like to pay for/purchase a replacement usb cable section for this camera. Unlike in that thread, my google support agent on live chat was completely unable to help me and wouldn't comment on that thread since it's handled by a separate department.

1 REPLY 1

Brad
Community Specialist
Community Specialist

Hey there,

 

Thank you for your patience. If you are seeking a replacement, please first fill out this form so we can collect some important information from you. Once the form is submitted, you will have your case number. Please be aware that this thread will be locked. 

 

Best Regards,

Brad.