Nest Outdoor Camera Working, but Floodlight shows offline and is not working

[DavidEH]

Sometime in the last 12 hours the Floodlight on my new Nest Outdoor camera stopped working. The camera itself works fine still, but the floodlights do not come on in the dark as they normally would and they show as offline in the Google Home app.

It is less than 12 months old. What works to solve this problem?

Thanks,

David

[nerys]

Hi DavidEH,

Thanks for posting in the community!

I'm so sorry to hear that the Floodlight of your Nest Cam stopped working. Don't worry; I'm here to help! To begin, I need to verify certain details with you. Can you please help me answer the next questions?

• What's the battery status of your Nest Cam when you follow the next steps?
• Open the Google Home app.
• Tap Devices.
• Select the camera.
• Tap settings.
• Under Device features, tap Battery.
• You'll see a description of the current battery's situation.
• Are you able to see the video history and live video?

In the meantime, if you have any further questions, please don’t hesitate to reply to this post. I'll be happy to assist you further!

Best regards,

Nery.

[KBee]

Battery is 65 percent 

[KBee]

Why is floodlight offline? How do I get it back online?