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Nest Outdoor Camera cable replacement

johnnyla
Community Member

My camera stopped working. I can only get it to work by replacing the original wire with a macbook USB-C wire so I know it's because of the wire. I'm not sure how it went bad, but it's gone bad. I need a replacement wire.

5 REPLIES 5

EmptyNester
Gold Product Expert
Gold Product Expert

To the best of my knowledge Google will not sell replacement parts for any of their cameras.  The only way they replace something is if the camera is still in warranty.  If you read thru this user forum you will see this is the case post after post after post.   I know,,, it is sad.

EmersonB
Community Specialist
Community Specialist

Hello everyone,

@johnnyla, thanks for reaching out here in the Community. I understand you wanted to get a replacement for your Nest Camera's charging cord. We'd be happy to take a look into this for you. Please fill out this form with all the needed information. Let me know once you’re done.

I appreciate the help, EmptyNester.
 
Best,
Emerson

EmersonB
Community Specialist
Community Specialist

Hi johnnyla,

I wanted to follow up and see if you were able to fill out the form? Let me know if you have additional questions.
 
Regards,
Emerson

EmersonB
Community Specialist
Community Specialist

Hello johnnyla,

We haven't received your form — were you able to fill it out?
  
Thanks,
Emerson

EmersonB
Community Specialist
Community Specialist

Hey johnnyla,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, we would be happy to keep it open. If there's more we can do, just let us know.
 
Best,
Emerson