Nest Outdoor Camera is not detecting person or motion

[Ron55]

Amazon (and UPS) makes deliveries and the Camera only reports "Sound" as the alert, seldom "Person" or "Motion", even when the Person walks across the field of view at <10' during daylight. All settings are maximized. See for yourself:  https://video.nest.com/clip/ca48f0c4276846bead9a786ca305c4df.mp4

Two years ago (pre-Google) the algorithm was much more useful.

[theman1]

What about when you only select person and or motion?

[Brad]

Hi there, 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be, but I wanted to make sure that your issue was addressed. Do you still need help with this issue? I know that there's been a delay in response since you posted.

Please let me know if you need further assistance. 

Best Regards, 

Brad.

[MplsCustomer]

We never use "Sound" alerts because they seem to override "People" and "Motion" alerts such that we don't get those alerts.  Our outdoor cameras are pretty accurate when enabled for "People" and "Motion" without "Sound".  "Package" alertss are not quite as accurate.

[Eric_B]

Hey there,
Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day!
Eric

[Eric_B]

Hey folks,
It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread.

Have a great day!
Eric