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Nest Outdoor Camera stopped working

Rapkoch
Community Member

My Nest Outdoor camera stopped working after being absolutely fine. There appears to be no power to the camera (no blue light and no red light). I have tried the cable and power supply from another working camera with no success. I know the wifi works as several other devices are working just fine. I believe this is within two years of purchase. How do I reset it or turn it in for a new one?

13 REPLIES 13

Henry2021
Community Member

what should I do

Brad
Community Specialist
Community Specialist

Hi there, 

 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be, but I wanted to make sure that your issue was addressed. Do you still need help with this issue? I know that there's been a delay in response since you posted.

 

Please let me know if you need further assistance. 

Best Regards, 

Brad.

MisterBrown
Community Member

I would like help with this problem. I searched for this issue. I have 4 different Nest Cams.  They all lost connection on the 17th, after noon and only two of them ever came back on. The two non functioning cams won’t turn on when unplugged and plugged back in. There is no light on the front to show they are on.  What gives? 

Rapkoch
Community Member

Yes. I had to buy a new one but would like to get this one working. 

Brad
Community Specialist
Community Specialist

@zain3

 

Did you experience a power outage? Anything where the cameras may have lost power?

 

Best regards,

Brad.

MisterBrown
Community Member

No. I did not lose power (I also have battery backup) and the router or modem was not turned off. My nest cam and other nest devices (therm, lock, smoke/CO2) periodically lose connection with WiFi network.  I also have a mesh router network; covers whole house. I unplugged both cameras for a day and nothing happens when I turn them back on. 

RoxieTech
Community Member

I'm currently having this issue. My place lost power for 3 hours and one camera never came back online. The other cameras work fine. Please help

Brad
Community Specialist
Community Specialist

Hi there,

 

Just checking in to see if you still need assistance with this issue. Please let me know if you need further assistance. 

 

Best Regards,

Brad.

Brad
Community Specialist
Community Specialist

Hey Folks.

 

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

 

Best Regards,

Brad.

karengammel
Community Member

We have a large property, house, shed, barn, horses, on 20 acres.  We have 14 cameras.  All working fine, no problems.  Then, one camera just stopped.  It was on direct power, but the battery "ran out".  We tested that power cord with another camera, the cord is functioning. We have brought it in the house to charge it.  It will not charge.  No lights come on when plugged in.  Nothing.

How long have you had the camera? Is it old?  Is this part of plan obsolescence and the fail at 18+ months? 

MisterBrown
Community Member

So that’s it, huh? Google support team ask questions that are the equivalent of the installation guide and there is nothing else they can do? Why did we pay more for the brand if the products don’t last? 

Brad
Community Specialist
Community Specialist

Hey folks.

 

I see that this issue has progressed further. It sounds like you may have a malfunctioning camera. I would reach out to support to process a replacement if you are within your warranty date.

 

I am sorry for the frustration, but a friendly reminder that these Nest Community Forums are for y'all to help each other out with your inquiries. We Product Specialists moderate and help where we can. If you need further assistance than this, please feel free to fill out this form and Support will reach out to you. 

 

Best regards,

Brad.