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Nest Outdoor IQ Fail, and Nest Customer Service

Skoogs
Community Member

Hello Hello

I purchased Nest Indoor and Outdoor IQ cameras in Jan 2020.  I was impressed.  Loved the quality.  Loved the iOS app.  All good.  Happy, even though the outdoor was several hundred pounds.

I followed up with Nest Thermostat (3rd Gen) and Nest Protect as this was for a holiday home.

In December 2021 I purchased a pair of the newer Indoor/Outdoor.  Not as good quality, but still serviceable for my needs.

The two year warranty on the Outdoor IQ expired in Jan 2022.  The camera packed up at the beginning of May.  I have done all the obvious troubleshooting - alternate power supplies/USB-C cable/factory reset etc, but it refuses to spring to life.

Got hold of Customer support who basically said 'it's dead, it's out of warranty, get a new one'.

My question is this: Has anybody had any success with  getting a 'come on Google, it's only just out of warranty!' free or even discounted replacement?  Or d'ya think I will be wasting my time even going down the complaint route?

Comments?

 

3 REPLIES 3

EmptyNester
Silver Product Expert
Silver Product Expert

Hi Skoogs,  I'm an end  user like you.  Since they don't manufacture that camera any more I'm not surprised. I see by reading many posts on this user forum that your path of least pain is to just buy a used camera from Ebay (or where ever).  I did that twice and had great luck.  In fact when one of my IQ's failed I replace it the the non-IQ and to be honest I'm just has happy with it and saved a lot of money.

... hope this helps

aatienza
Community Specialist
Community Specialist

Hey Skoogs,

 

Appreciate the help, EmptyNester. I'm dropping by to ensure if everything is covered here. Hope that sheds some light on the issue.


Thanks,

Archie

aatienza
Community Specialist
Community Specialist

Hey Skoogs,

 

I wanted to follow up and see if you are still in need of any help? Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.


Thanks,

Archie