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Nest Outdoor Security (wired) camera won't reconnect after internet outage

Valpo
Community Member

Nest Outdoor Security (wired) camera won't reconnect after internet outage. every other device reconnects without a problem except the nest cameras. these are security cameras, you know, to provide security, when I am not physically in my home.  how can there be no way to be able to reset these remotely? 

4 REPLIES 4

Sibongili
Community Member

I am having the same problem. My cameras will not connect to my wifi. I have 2 cameras mounted but will not work after I rebooted my wifi.  Getting ready to call the geek squad as it is so frustrating.

EmptyNester
Gold Product Expert
Gold Product Expert

Open a support ticket with the Google Techs and they should be able to get you back up and running.  Here is the link to start the process:

https://support.google.com/googlenest/gethelp

Once they get you up and running please return here and let us know how they fixed it as this will help other people running into this problem.  

SteveT1
Community Specialist
Community Specialist

Hi folks,

 

I appreciate the help @EmptyNester. Checking in to see if you have further concerns about your Nest camera? Feel free to update this thread, and we're happy to assist you further.


Thanks,
Steve

SteveT1
Community Specialist
Community Specialist

Hi there,

 

We haven't heard any updates from you. Please let us know if you still need help as we will be locking this in 24 hours if we won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

 

Regards,
Steve